Terms and conditions.

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Please report any queries within 24 hours of delivery in writing via email.

Bespoke Goods are not eligible for cancellation, returns or refund. These include but are not limited to:

• Print your own

• Any of our exclusive prints or stock designs as these are printed to order in house for you

• Any fabrics that we generally do not stock but have ordered in for a you personally

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Other reasons, but not limited to, when eligibility for refunds does not apply:

• Marks, flaws or hard edges within 5cm of the selvedge

• If the fabric has been cut in any way, washed or made into items (further processed)

• If we run over a lead time, as long as its within reason.

• Where there may be a small amount of miss print or flaw no more than a 50 pence piece

• Where less than 5% of the run has a defect

• Where fabrics feel slightly different from a previous batch even if they weigh the same

• Just because you don't like the finish of pigment inks compared to reactive inks. Do a sample/strike off first.

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Lead Times:

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The turnaround time starts when we have received payment in full and we have all the files which are all correct and without any issues.

We only check files as we go to print so it is really important to include the dpi and tile size in centimetres or inches to prevent delay on print time. Pixels is no use for an actual physical product. Why do we not check at an earlier date? The simple answer is "Time". It is literally just Lisa and I running this show because there isn't enough money to pay for extra staff.

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Postage:

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Free postage only applies if the shipment itself is over £500. Any shipments worth under £500 within an order the relevant costs will be applied.

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Lead times solely fall to what is on the belt at your time of order. With textile printing we are able to keep turn around times down by not changing the 50 metre rolls of fabric each time for each order, like we would have to do if we went through the list in 100% complete order, which can take over half an hour at a time to set the machine up again. This also reduces a massive amount of wastage each time from what the industry calls "roll on and roll off". Its not like a home desktop machine where you just put different paper into it :) . This means you may see some dispatch screenshots shared where the client has had their fabrics printed in less than 2 days. This will be due to the way we dance about the list to make sure our printer keeps running to keep production to a maximum and lead times down. This can be between 50 different orders at a time. This also applies if you order different bases in a single order in which your order may take a little more over the lead time depending what your prints are to be on, especially poplin and muslin and sublimation. Lead times may slightly run over if you order on a Friday night or Saturday morning due to not being able to work every weekend due to family commitments and life.

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Other useful information:

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If we spot a major fault whilst printing a long run we will not reprint the whole run again but stop and continue what is left with your amended file in which you have got corrected. We do not offer a file checking service and charge for it like many other PYO companies but it is something I try and do as much as possible before printing it. But please remember it is your sole responsibility to send us the correct file and sizing.

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One metre per print is classed as strike off/sample and can vary from 90-110cm. If a sample metre has not been ordered before a main run we accept no responsibility if you do not like the result. Every printing company is different and there is no guarantee ours will print exactly the same as another companies from varying ink brands, style of printing and base fabrics. We take no responsibility of variation of colours and shades on runs or repeat runs if you have not done a sample metre of said files in advance with us. Colours will very rarely be bang on as a sample or repeat runs as the dye houses use a sliding scale of around 10 shades of optic white for the bases as well as different batches of ink being produced throughout the year, different print head voltages etc etc, but it will always be very close. 

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Added 25/8/2023:

Sublimation colours can vary a lot more as it is very much like reactive printing where the colours are created by a chemical reaction and thus have less control over the outcome. I have printed the same design twice within 30 minutes of each other changing absolutely nothing within any settings and they were still quite different in colour.

 

We try to hold everybody's hands as much as possible but there are limitations. You will not find a customer service in fabric printing such as ours. If we offer to try and help you by doing things that no other printer in the world would not bother to do please accept that help or advice. Putting pressure on us to give you a refund because you don't like the result wont work, this is a bespoke service. I hate having to write here exactly how it is because we will always go out on a limb as much as we can but at times people just don't get it. If you really don't like our results then please just do not use us. I wish we could be the be all and end all but we cant, nobody really can. But saying this we will always do our best to help! :)

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Different bases, and even batches, may yield slightly different results. Please make sure you check your designs on as many monitor screens possible. Please remember that if you have any type of blue light filter or night mode on a device it will impair the colouration of the design.  The majority of phones over saturate designs to try and give you "a better viewing pleasure" and can view in what seems like completely different colours. If in any doubt please order a sample/strike off metre first. Bases may vary over time. If you have a dispute in regards to colours not matching a previous run with us (within a 10% +\- difference) send both the uncut or further unprocessed fabric, along with a sample of the original pigment printed fabric supplied by us, back to us to send for lab testing to make sure both the bases are from ourselves. We hold batch numbers and samples of those batches in case this may ever occur.

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Our cotton Lycra jerseys are knitted here in the UK. It has great colourfastness, rub fastness and recovery.

We can guarantee that the surface is not chemically etched and that any organic yarns have adhered to the strict rules of a certain well known global organic textile company that makes sure both the processes and its ethical practices are enforced to their high standard. All other yarns and branded Lycra are OEKO-TEX STANDARD 100. All our cotton yarns come from Turkey, the Lycra from the UK and all our Jerseys or Loopbacks are knitted in Britain unless stated.

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Yarns change throughout the seasons and even though the final knits will be the weights they say they are they may feel slightly thicker or thinner at different times. Being a naturally grown product there is no exact science involved and even throughout a roll some parts may weigh in slightly different depending whether you take a sample from the middle or the sides of the roll. All weights are an estimated all over. We weigh all new batches that feel different before printing to make sure they are as stated. 

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We will print your file as you have sent it at 300dpi unless otherwise stated. We will do our best to notice any issues before printing but it is your responsibility to make sure your tile is seamless and the correct size. If once printed you are not happy with the scale, any art errors or quality of the print due to any incorrect dpi when the file was first made it will be down to the client to pay for file adjustments and the reprinting of the run. Its very expensive to try and do everything in the UK without passing on the cost to yourselves and reprinting your run because of something that is not our fault runs us at a loss.

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If you have printed elsewhere and are looking to match your previous printing companies colourations we strongly advise that you start by ordering a metre with us and that you send us a physical sample of what you would like us to "try" and match. This is not a colour matching service, I will just do my best to get it similar rather than going in blind.  Every printer is different and so are base fabrics and there is no guarantee ours will print exactly the same as another companies, even if you know they have the same machine. Please make sure you check your designs on as many monitor screens as possible. Mobile phones generally always over saturate colours to give you a better viewing pleasure. It is strongly advised that you do not use a mobile phone for colour referencing. Please remember that if you have any type of blue light filter or night mode on a device it will impair the colouration of the design.  If in any doubt please order a metre sample first. We only check files as we go to print so it is really important to include the dpi and tile size in centimetres or inches to prevent delay on print time. Pixels is no use for an actual physical product.

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We have found that it is best to stay away from the Display P3 colour profile that is Apple based that came out in 2015. This profile is the default colour profile for Procreate and is designed to suit their monitor displays. Even though it is RGB based we have found it to have many colour issues and loss of details when it comes to physical printing.

We recommend sRGB files and CMYK files to print. Please be aware that sRGB colour gamut for display and screens is wider than what can actually print onto a physical item in textile printing. If in any doubt please consult your professional designer.

We are an environmentally friendly pigment printer which comes at a cost with some designs. The saying "you cant have it all ways" really does apply to textile printing. Because of this a lot of darker colours, blacks and really out there bright greens, blues, reds and various other bright colours may not be as deep, bright, bold and vibrant with certain designs in their appearance. Really bright colours may also have what I've heard people call "a washed out effect" as they are pulled back to the nearest colour printable. Darker backgrounds can have a CMYK washed out hazed effect.. This is due to the light reflecting off the fabric as pigments inks are a surface print rather than a dye and are sealed to the fibres with a finished top layer.. Any solid black background artwork I will replace (no printer would do this), where possible, to get a dark result as long as it does not interfere with the overall design. Really bright colours are also pulled back into the colour gamut range of our printer so will appear slightly duller. RGB on screen colour gamut is nowhere near the final look and range on a four colour ink set sRGB pigment machine printing onto high absorbent jerseys. We don't know what other way to be more open and honest. Do a test metre or PYO swatch if in doubt.

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We highly recommend that if you are use to printing overseas (this includes third party UK PYO companies) that you do a test metre or PYO swatch first to check the results due to the previous paragraph.

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Any specific requirements should be raised before ordering.

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By placing an order with us you agree to the terms and conditions and the information throughout our site and that you either own the full copyright or have the correct licensing, and able to show evidence of this to an authorised body, for the designs you are sending us to print.  There is a box to tick on checkout in regards to all of the above. If you have read it then you will know. This page is also highlighted in big bold red letters on the order page. I also don't know how many more times I can write "do a test metre or PYO swatch" if in doubt on our website. :) 

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